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HRM Advisor

Job category:  Operations
Work location:  Office Based
Office location: 

St John's (STJ1), CA

Contract type:  Permanent
Job type:  Employee


NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Whether you’re looking for an internship, or positions from entry-level through to executive management, talk to NGA and discover what A World of Opportunity can mean for you.

Alight/NGA Human Resources is searching for a HRM Advisor to support the HCM (Human Capital Management) Team (HRM CSR Rep II – Entry (CAN) for our Canadian based operations. Alight/NGA Human Resources is a market leader in innovative HR services and has been awarded with several honors illustrating our leadership in the HR outsourcing and SAP HCM markets.



Work with the Client’s HR Managers to maintain employee records.


Duties (include but are not limited to)

  • Communicate with HR Managers via phone, email and chat
  • Work with HR Managers to maintain and update employee records
  • Complete data entry items such as salary changes, line manager changes and hire date changes
  • Monitor the case management systems and action cases as necessary
  • Inform HR Managers on various policies and processes
  • Maintain a courteous, friendly and professional manner with HR reps
  • Listen attentively to their needs and concerns; demonstrate empathy
  • Clarify and confirm understanding of issues and/or questions
  • Confirm HRs understanding of the solution and provide additional explanation as needed
  • Prepare complete and accurate work and update employees’ file
  • Communicate effectively with individuals and/or teams in the program to ensure high quality and timely expedition of HRs requests
  • Contribute ideas on ways to resolve problems to better serve the HR population and/or improve productivity
  • Participate in activities designed to improve HR satisfaction and business performance
  • Occasionally use decision-support tools to answer questions
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification
  • Maintain a broad knowledge of client services
  • Other duties as assigned
  • High School diploma or equivalency
  • Previous knowledge or experience in one or more of the following - Pension, Payroll and/or Benefits would be considered an asset
  • Willingness to be cross trained in various other processes
  • Knowledge of basic computer operations
  • Ability to learn
  • Courteous with strong employee care orientation
  • Dependable with proficient attention to detail
  • Excellent communication skills; written and verbal
  • Good listening and responding skills
  • Must be flexible with the ability to adapt to changes quickly and think conceptually
  • Solid problem solving skills
  • Ability to work within a team environment
  • Required: English

At NGA Human Resources, we provide you with the advantage of a truly global business environment and the opportunities of a fast-paced, agile and growing organization.
We take pride in the commitment and professional excellence of our people; the innovation we bring to our business; and our unrelenting focus on helping our clients achieve their goals.
When you join NGA, you open up a World of Opportunity — to take on meaningful responsibility and to make a difference for our company, for our clients and for the millions of employees we support around the world.
A career at NGA is an attractive option - we have world-class solutions and services, and are constantly looking for ways to ensure that we remain ahead of the game. Developing talented people at NGA is one of the ways in which we will continue to drive excellence in our industry.

About NGA Human Resources: 

NGA Human Resources makes HR and payroll processes work well for businesses. We currently support large enterprise businesses in nearly 200 countries. Most of our clients have employee operations in multiple countries, making the rewarding and management of the workforce highly complex. 

Globally, each payroll run, we process the pay cheques of hundreds of thousands of people working in all major sectors including banking, retail, manufacturing, transport, hospitality. In parallel, we design, build and manage onPremise and digital HR systems.

Increasingly, we’re being asked to support businesses setting up or expanding into the growth economies of LatAm, Eastern Europe and Asia Pacific. We are also playing a fundamental role in the digital transformation of workforce processes for organisations as they ready themselves for success in the digital economy. 

Apply now »