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Project Management, Senior Manager

Job category:  Project Management
Work location:  Office Based
Office location: 

Santa Fé, MX

Contract type:  Contractor
Job type:  Employee


The Senior Project Manager is responsible for delivery of large scale, high impact Implementation Services projects. The main project scope will be to implement SuccessFactors products to clients, but the scope will vary depending on the business requirements and may also include integrations and other services.


Main Responsibilities:

  • Manages end to end project life cycle for NGA cloud (Success Factors, EC payroll, etc.) projects ensuring delivery in accordance with budget, timeline and of the required quality standards to meet or exceed client expectations.
  • Manages project deliverables, scope and expectations actively communicates and engages with sponsors, Steering Committees & Project Boards, upper management and executives
  • Interfaces independently with all functional and business areas/ groups affected by the project, including senior and/or executive management
  • Works closely with Resource Managers to ensure adequate allocation of resources to projects is being managed
  • Develops and tracks to detailed project plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
  • Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed
  • Communicates and reports status to executives and all other stakeholders e.g., Status Reports in appropriate tools, Executive Briefings
  • Employs project management best practice methodologies working within a framework that includes process definition, templates, tools and NGA’s standards
  • Managing the project budget working closely with finance team to manage and report on financials – including estimates created during the bidding process, on-going allocation of resources and the regular reporting of the state of the project financials
  • Ensuring C-sat meets the agreed target, taking ownership with the AD, to drive improved customer satisfaction at both a project and exec level
  • Monitors the project deliverables are within NGA’s standard delivery model and deviations are identified and reported
  • Driving CR’s through changes to agreed contract, mitigating any commercial risk
  • Working with third party providers to deliver contractual commitments


Main Accountabilities:

  • To ensure that compliance to NGA standards is adhered to across the projects being delivered
  • To ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness
  • To share best practice and key learnings to support continuous improvement
  • To deliver project reporting and maintain systems of information in accordance with NGA standards


Key Criteria to monitor Performance:

  • Compliance to IS Standards including:
  • Completion of mandatory training
  • Time recording and approval
  • Adoption of NGA standard methodology
  • Quality review and lessons learned process
  • Customer Satisfaction (CSAT) outcomes
  • Project Delivery Outcomes (Reporting, Budget, Timeline, Quality Standards)


NGA Core Competencies

  • Building Effective Teams - Open up the World of Opportunity, develop networks and blend people into teams where needed. Ensure effective communication, foster open dialogue, encourage people to act responsibly & take accountability for their work, defines success in terms of ‘One Team’. Creates strong morale and spirit in the team.
  • Drive Innovation - Be a problem solver. Enable & drive innovation by working with teams to develop new approaches and solutions to problems that have not been previously done. Embrace & support change and suggest implementation strategies. Seek, develop and test unique opportunities for business improvement and/or growth.
  • Develop Others - Delegates responsibility allowing employees freedom to decide how they will accomplish their goals and resolve issues. Applies sound people management practices, to enable others to deliver, whilst actively provides feedback and coaching to maximize their full potential.
  • Grow Client Relationships - Establish and develop effective relationships with clients and gains the trust and respect in developing ideas, proposals, projects and solutions that are mutually & financially beneficial.
  • Be Results Oriented - Maintain and apply a broad understanding of the business vision and the NGA Way of working. Understand financial management principles to ensure decisions are based on this. Establish & embed quality processes, that are repeatable and scalable, to create discipline, accountability & focus whilst driving others to deliver results.


Implementation Services Competencies:

  • Commercial – Be commercially aware and adhere to NGA Way
  • Technical – Understand the technical solutions required to deliver
  • Project Management – Ability to apply appropriate NGA methodology

EEO Statement

NorthgateArinso, Inc. (NGA HR) provides equal employee opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, NGA HR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.


Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties and/or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

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