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Sr. Product Designer

Job category:  Information Technology
Work location:  Location Flexible
Office location: 

Santa Fé (SAN1), MX

Contract type:  Permanent
Job type:  Employee


"As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centred technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centres help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive."

Key Responsibilities


  • Work in a flexible, adaptable, and empathetic way, understanding that each team and individual contributor will have unique work styles, and each project will vary in its specific process needs.
  • Assist in scoping and determining milestones and schedules for Product Design and User Research projects
  • Intake changes to project plans and priorities, and help manage downstream impacts to other project timelines and resource capacity
  • Take the lead on ensuring projects move forward seamlessly and efficiently by coordinating (and often attending) Product Design and User Research reviews and check-ins
  • Identify and remove blockers to enable Product Designers and User Researchers to work productively toward project goals
  • Track progress throughout the duration of a project (from definition to launch and beyond) with a mindfulness toward dependencies, and facilitate effective communication within and across teams
  • Maintain documentation and dashboards that allow for quick and efficient understanding of resource capacity and project status
  • Facilitate design sprint planning and standups, and understand the status of active projects across the Product Design and User Research team
  • Report on project status regularly to your manager, and broadly across the Product organization
  • Attend weekly syncs organized by PMs to share design project statuses and stay informed about engineering timelines
  • Work with designers to understand design debt priorities and design initiatives and assist with scheduling this work into sprint plans
  • Coordinate effective collaboration protocols between Product Design and the Marketing Creative team
  • Facilitate retrospectives for the Product Design team to build teamwork, identify pain points, and support the ongoing improvement of team processes




  • Bachelor’s degree or equivalent
  • Background in design, social sciences, or humanities
  • 3 - 4+ years working in Design Ops or Design Program Management in an agile software development environment, or similar experience
  • Expertise in Adobe Creative Cloud, Sketch, Miro/Mural, InVision a must; HTML, Javascript & CSS preferred
  • English Advanced is mandatory
  • Can demonstrate a deep understanding of Product Design and User Research processes and deliverables
  • Understands the agile development process and has experience working with technical project managers

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