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Delivery, Associate

Job category:  Operations
Work location:  Office Based
Office location: 

Manila, PH

Contract type:  Permanent
Job type:  Employee


Associate, Employee Services

Role summary

The HR Associate's function is responsible to monitor and manage all the inbound and outbound interfaces and file related data exchanges between NGA Systems, Client or Third Party Vendors. They will perform the diagnostics on any errors encountered and will be working with the other NGA teams for corrections

Main responsibilities

  • Inbound/Outbound Interface Monitoring, Scheduling and Error Handling (e.g. HRIS, Pension, Voluntary Deductions, Employee Benefits, PEX, Client Interfaces, IDOC’s, Local country interfaces etc.)
  • Determines root cause analysis of failures and work with client, NGA GT&AS and/or products to eliminate failures
  • Supports clients on HRIS system data input (master data failures) and works with the client or DMA (as appropriate) on the corrective action
  • Regression, Change Request and New release testing
  • Project support during implementation Phase (UAT testing and data mapping configuration, support in process definition)
  • Assign tickets to appropriate team for correction
  • Communicate any delay of inbound / outbound on time to corresponding teams
  • Perform SOC1 controls
  • Provide confirmation that files were received/produced.
  • HR Information Data Entry

Key experience

  • Candidate must at least completed (2) years in college
  • At least (6) months of HR or call center experience is preferred
  • SAP Knowledge and Experience is desired but not required


  • Experience handling payroll or employee services from different regions (ANZ, APJ, UK or US) is an advantage
  • Knowledge of the client’s payroll

What we offer

  • Comprehensive benefits
  • Career development
  • Reward and Recognition opportunities

EEO Statement

NorthgateArinso, Inc. (NGA HR) provides equal employee opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, NGA HR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.



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