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ECP Application Support Specialist

Job category:  Information Technology
Work location:  Location Flexible
Office location: 

Hemel Hempstead, GB

Contract type:  Permanent
Job type:  Employee


ECP Application Support Specialist

Location: Birmingham, Hemel Hempstead or UK remote based


Role summary

The Application Services Delivery Payroll team is primarily based out of Hyderabad, Granada and UK.  The team handles around 16 BAU accounts and 5 implementation projects with a team size of 12 consultants and few contractors. Apart from BAU, Implementation projects, Team also gets involved in Partnering with Sales team on working on Demo’s and client meetings and workshops depending on the sales strategy. We handle standalone, euHReka and ECP clients in both BPO and HRO setup model.


The primary responsibility of the Application Support Specialist would be client interaction (Meetings, demo’s, requirement gathering and estimation, attending workshops and sales meetings) on new implementation projects or sales pipeline projects and includes working on new implementation projects. This role involves working/handling multiple projects in parallel and close coordination with offshore teams in Hyderabad and Granada.


Main responsibilities

  • Work with the Business Analyst and the client to identify their requirements, design enhancements, and functionality to help meet user requirements.
  • Provide functional process ownership of multiple business process areas
  • Organize and facilitate problem-solving discussions with the client, internal operations team, and project managers to resolve issues requiring a focused approach to maintain project continuity and requirements.
  • Performs configuration work as needed to support new and existing functionality
  • Responsible for Configuration reviews
  • Function as resident team expert for all configuration issues (both support and project) within their areas (modules) of expertise
  • Serve as functional integration owner for multiple process areas
  • Prepare functionality specifications and delivers to ABAP developers
  • Responsible for creating Function Design Documents (FDD) based on the Use Case Documents recreating by the Business Analyst
  • Responsible for understanding Functional Specifications followed by writing corresponding Detail Design Specifications
  • Responsible for developing high-quality solutions based on completed Functional Design Documents
  • Responsible for reviewing the developer’s Technical Design Document (TDD) to ensure all requirements have been met
  • Responsible for reviewing the unit test plans and the quality assurance plans to ensure all requirements have been met
  • Responsible for supporting the developer and ensuring the developer remains on target
  • Perform code reviews of other team members completed solutions
  • Work with the user community to determine the best solution to help resolve customer problems and satisfy customer requirements
  • Collaborate with the ABAP developers and the quality assurance team to develop and test significant new functionality and enhancements
  • Perform integration testing work as necessary to ensure that new functionality or enhancements do not adversely affect existing functionality
  • Ensure knowledge transfer to functional analysts as necessary to increase their understanding and utilization of the SAP systems and applications
  • Coach and Mentor Junior SAP Functional Analysts
  • Provide oversight to various SAP Projects to assess overall impact on shared instance
  • Configure based on business requirements the SAP Payroll and Time modules
  • Utilize ASAP methodology and tasks required during each phase of the implementation
  • Follow all design work and integration testing protocols, change control procedures, uses standards, procedures, and practices in performing required work.
  • Analyse current business processes and make recommendations
  • Identify SAP solution possibilities and discuss with business users
  • Develop a specific SAP Solution from Blueprinting, Configuration, Testing and Production Support
  • Develop technical specifications for system enhancements
  • Assist in the technical preparation of Business Process Procedures, Test Scenarios, End-user documentation, and User manuals.
  • The Functional Analyst will work with minimal supervision. The analyst will be required to lead local and regional SAP module review session, requirement gathering session, facilitate requirements meetings, development walkthrough, and user acceptance testing sessions with the client.


Key experience

  • You must be a certified ECP Consultant with UK and IE Payroll Experience.
  • You have experience handling multiple implementation projects
  • You must have minimum of 10 full life cycle implementations for UK Payroll and Time and overall experience in design and configuration of Payroll and Time module.  Including but not limited to the following:
    • SAP payroll configuration for Gross payroll and Net Payroll, Tax Reporter configuration,
    • Experience in SAP Time Module
    • Experience in SAP HCM configuration, schema development and writing PCRs.
    • Expertise in developing payroll functions and operations
    • Experience in creating and defining custom operations and rules
    • Experience with Yearend activities and support packs implementation
  • Extensive experience in compliance reporting for more than 1 country
  • Excellent written and verbal communication skills
  • Experience working with offshore teams



  • HR/Payroll Qualification
  • Knowledge of NGA systems, processes and procedures


What we offer

  • Are you ready to build your career in a vibrant, AGILE and growing organization, yet one with truly global client relationships and a World of Opportunities?
  • At NGA HR, we’re dedicated to our clients, and we operate as ONE, global TEAM striving for EXCELLENCE and INNOVATION in everything we do. We make HR work better.
  • We offer flexible working hours and home office solutions. Work-Life-Balance, Wellbeing and Development Opportunities are more than keywords for us.
  • Talk to us and discover what A World of Opportunity can mean for you!


EEO Statement

NorthgateArinso, Inc. (NGA HR) provides equal employee opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, NGA HR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.


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