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Programme Manager

Job category:  Project Management
Work location:  Location Flexible
Office location: 

Katowice (KAT1), PL

Contract type:  Permanent
Job type:  Manager


Overall objective of the Role

The Programme Manager is responsible for delivery of large scale, high impact, global Service Readiness programmes. In the main the delivery scope will be to implement HR/Payroll services to clients but the scope will vary depending on the business requirements.

Main Responsibilities


Delivery Key responsibilities:

  • Manages the end to end project life cycle for Alight-NGA global programmes ensuring that delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.
  • Manages programme deliverables, scope and expectations actively communicates and engages with sponsors, Project Boards, upper management and executives
  • Interfaces independently with all functional and business areas/ groups affected by the project, including Senior and/or Executive Management
  • Works closely with Resource Managers to ensure adequate allocation of resources to programmes is being managed
  • Develops and tracks to detailed  plans, including schedules, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
  • Makes programme decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed
  • Communicates and reports status to executives and all other stakeholders e.g., Status Reports,
  • Employs and promotes best practice methodologies working within a framework that includes process definition, templates, tools and Alight-NGA’s standards
  • Manages a significant budget working closely with the Finance team to manage and report on the project financials – including the estimates created during the funding process, the on-going allocation of financial resources and the regular reporting of the state of the project financials
  • Monitors the project deliverables are within Alight-NGA’s standard delivery model and deviations are identified and reported and resolved effectively
  • Working with third party providers to deliver contractual commitments
  • Develop the team to achieve outcomes acting as a coach and a mentor to develop individuals.
  • Create strong morale in the delivery team and manage conflict resolution


Main Accountabilities


  • To ensure that compliance to Alight-NGA standards is adhered to across the projects being delivered and take action as required to ensure compliance is enforced
  • Take decisions as needed and ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness
  • To share best practice and key learnings to support continuous improvement and foster a learning culture and environment
  • To deliver project reporting and maintain systems of information in accordance with Alight-NGA standards
  • Build relationships at both a transactional and strategic level to support the achievement of key outcomes and joint goals
  • Identify and solution business growth opportunities
  • Develop new approaches and solutions as part of a continuous improvement cycle.
  • To ensure that commercial protection exists during contract negotiation and as part of ongoing change management.

Key Criteria to monitor performance

  • Individual and Team Compliance to Implementation Services Standards including;
  1. Completion of mandatory training,
  2. Time recording and approval,
  3. Adoption of Alight-NGA standard methodology
  4. Quality review and lessons learned process
  • Customer Satisfaction (CSAT) outcomes
  • Programme Delivery Outcomes (Budget, Timeline, Quality Standards)


Alight-NGA Core Competencies

  • Building Effective Teams - Open up the World of Opportunity, develop networks and blend people into teams where needed. Ensure effective communication, foster open dialogue, encourage people to act responsibly & take accountability for their work, defines success in terms of ‘One Team’. Creates strong morale and spirit in the team.
  • Drive Innovation - Be a problem solver. Enable & drive innovation by working with teams to develop new approaches and solutions to problems that have not been previously done. Embrace & support change and suggest implementation strategies. Seek, develop and test unique opportunities for business improvement and/or growth.
  • Develop Others - Delegates responsibility allowing employees freedom to decide how they will accomplish their goals and resolve issues. Applies sound people management practices, to enable others to deliver, whilst actively provides feedback and coaching to maximise their full potential.
  • Grow Client Relationships - Establish and develop effective relationships with clients and gains the trust and respect in developing ideas, proposals, projects and solutions that are mutually & financially beneficial.
  • Be Results Oriented - Maintain and apply a broad understanding of the business vision and the Alight-NGA Way of working. Understand financial management principles to ensure decisions are based on this. Establish & embed quality processes, that are repeatable and scalable, to create discipline, accountability & focus whilst driving others to deliver results.


Service Readiness Competencies

  • Commerciality - Drive commercial acumen and ensure adoption of the Alight-NGA Way
  • Technical - Identify and source support needed for teams to be skilled technically
  • Project Accumen- Implement and ensure compliance with methodology





Professional /

Job Experience


  • At least 10 years’ experience in project management
  • Willingness to travel
  • Managing budgets of in excess of £4m
  • Vendor management experience
  • Fluent in English (written, oral)
  • Experience within the HR-domain
  • HR Consulting, payroll and outsourcing industry experience


Academic Degree

Education and Training



  • HR/Payroll Qualification
  • Knowledge of Alight-NGA systems, processes and procedures


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