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Delivery, Associate

Job category:  Operations
Work location:  Office Based
Office location: 

Katowice (KAT1), PL

Contract type:  Permanent
Job type:  Employee




Payroll Associate 

Reporting To 

Payroll Team Leader 

Direct Reports 



Overall objective of the Role  

In this role you will be responsible for the support and execution of payroll activities.   

Main Responsibilities 


Key responsibilities: 

  • Support and manage payroll tasks using the appropriate ticket and payroll systems applying the defined standards and client specific requirements 

  • Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds 

  • Ability to utilize the hrX suite of tools as it relates to payroll processing and associated activities 

  • Be able to understand and interpret a payslip 

  • Be able to understand and follow the payroll calendar 

  • Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities 

  • Recognize and deal appropriately with sensitive and confidential information 

  • Produce and understand basic standard and client specific payroll reports 

  • Review and validate data for accuracy  

  • Answer basic payroll questions and requests 

  • Support and execute SOC1 Controls 

  • Participates in projects as needed and assigned  

Key Criteria to monitor performance  

  •  Adherence to all Security and Compliance procedures 

  • 100% Attainment of customer SLA agreements 

  • Adherence to quality standards 

  • Demonstrate professionalism and act responsibly 

NGA Core Competencies 

  • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook 

  • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement 

  • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities 

  • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities 

  • Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way 



Professional / 

Job Experience 

  • Knowledge of MS Office tools such as Excel, Word, and PowerPoint 

  • Flexibility to support a global and fast paced environment  

  • Attention to detail 

  • Excellent written and verbal skills 

  • Self-motivated and a willingness to learn  

Academic Degree 

Education and Training 


  • High school diploma or equivalent 

  • 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment 

  • HRIS knowledge 


  • Experience working with HR and payroll data  


Apply now »