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Turkish Payroll Specialist

Job category:  Operations
Work location:  Home Based
Office location: 

Istanbul, TR

Contract type:  Permanent
Job type:  Employee

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The Role

 

The Payroll Service function is primarily focused on Managed Payroll (MPF) and as a Specialist, Payroll Service your primary focus will be as part of the team responsible for the support and execution of payroll activities.  As a change agent, you will play a key role in the completion of pre -on cycle- post-payroll activities and have some responsibility for training and coaching.  The key responsibilities of the role include:

 

  • Support the execution of complex transactional downstream post-payroll work taking direction from the Senior Specialist, Payroll Service or Manager, Payroll Service if required: Accounting reconciliation, Legal reporting authorization, Legal reporting review, Payroll cycle checklist etc.
  • Support the management of annual Payroll events
  • Lead key aspects of system and application upgrade testing: HRSP, EMR etc.
  • Coordination of the implementation of Change Requests (CR) taking direction from the Senior Specialist, Payroll Service or Manager, Payroll Service if required
  • Participation in projects designed to improve customer satisfaction and business performance
  • Provide contribution on ways to resolve problems to better serve the customer and/or improve productivity
  • Use SME knowledge to support the design and deployment of the standard payroll services and the PCC: In close cooperation with the Service ACE team and the Senior Specialist, Payroll Services
  • Support the Manager, Payroll Service in their role as the Local Service Delivery Manager (LSDM) for customers and handle complex of customer inquiries
  • Coach and support the Senior Associates, Customer Service in resolving complex user inquiries
  • Coach and support the Senior Associates, Data Service in resolving complex data calculations
  • Participation in the Legal and Regulatory Compliance process
  • Play a key role in Payroll training and certification of the individual functions within the Customer Service function
  • Support the Regional Sales Operations team
  • Execution of SOC1 Controls related to payroll

 

Skills and Experience

 

NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.

At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.

We offer:

  • Private health insurance
  • 12 days of holiday entitlement since hiring
  • Food allowance
  • Work from home (internet /telephone fee paid)

 

You have:

  • BA/BS (preferably in accounting) or equivalent combination of education & experience
  • 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
  • Expert knowledge on payroll processes, practices and associated legislation
  • A deep understanding of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, accounting, benefits, and other key areas that integrate with payroll
  • The ability to Identify and mitigate any risks to service delivery
  • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
  • A deep understanding of external, client and internal compliance requirements
  • Expert Excel, PowerPoint, and Word skills
  • An expert understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
  • An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role
  • The ability to follow and drive adherence to NGA HR Customer Service standards
  • The ability to demonstrate excellent customer service/support skills
  • The ability to demonstrate excellent written and oral communication skills
  • Reasonably proficient in English language

 

It would be desirable if you also have:

  • The ability to collaborate and work in a team environment, as well as, work independently and make sound decisions
  • SAP knowledge & user experience

 

Key Competencies and Description

  • Be Accountable:  Communicate effectively, accept responsibility of ones actions and have a positive sense of humour and outlook
  • Solve Problems: Identify problems and escalate them, look for opportunities for improvement and be open to changes and see opportunity
  • Take Ownership: Pro-actively seek clarity of role and opportunities, and contribute to the achievement of individual and team objectives
  • Be Client Centric: Actively respond to meeting the expectations and requirements of internal and external clients, and ensure a balanced approach between client requirements and NGA HR priorities
  • Be Effective: Set individual priorities, goals, utilize technology to act fast and achieve maximum personal productivity.  Understand service and operational processes and demonstrate knowledge of the NGA HR way, our values and levers for success

 

Apply now »