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hrX Assist Application Support Lead

Job category:  Information Technology
Work location:  Office Based
Office location: 

Hyderabad (HYD1), IN

Contract type:  Permanent
Job type:  Leader

Spacer

Team Management
- Monitors team performance and productivity, all areas of performance metrics and identify opportunities for development to ensure that standards are met across the board.
- Coaches, develops and supports direct reports to maximize individual contribution both to exceed business goals and achieve their full potential and career aspirations.
- Managing a team of support engineers, monitors & helps improve individual performance and maintain high morale
- Conducts periodic reviews with the team members and helps them in improving performance

 

- The job description of the team members is as follow:

Functions:
- Support, providing in-house technical support for hrX Assist and hrX Core
   > Analysing, prioritizing and resolving faults to resolution.
   > Resolve tickets according to SLAs and escalation procedures.
- Diagnose and resolve software application issues accordingly to available procedures and methodology.
- Capacity to understand / analyse a problem and propose resolutions paths.
- Ensure accurate documentation is maintained
- Proactively keep informed, outside internal training, of latest technology trends

 

Business related Skills:
-Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.
-Proven capability of supporting software and application technical problems.
-Desired skills:
  > Azure cloud experience
  > SQL experience
  > Windows experience

 

Personal skills:
-Solid verbal and written communication skills in English
-Accurate in terms of quality and respect of deadlines
-Ability to organize work and priorities to meet deadlines with limited supervision
-Ability to work autonomously while having a strong sense of commitment to team and customer
-Strong analytical, problem solving and organizational skills
-Be proactive, dynamic and flexible

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