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Customer Management Agent - German speaking

Job category:  Operations
Work location:  Office Based
Office location: 

Granada, ES

Contract type:  Permanent
Job type:  Employee


The Operations Business Unit is delivering HR and payroll outsourcing (HRO) and technical maintenance services to clients in line with the Statement of Services and the agreed services levels. Working at HRO, the HR Customer Management Apprentice will be the first point of contact for incoming inquiries from employees, retirees or customer HR representatives regarding HR administrative processes (Payroll, HR Administration, Time attendances, Organizational management). This position is located in Granada, Spain. 


 Main Tasks & Responsibilities: 

  • Handles and tracks incoming calls and e-mails 

  • Handles/Creates tickets in our HR Information System 

  • Has daily interactions with other departments and clients by phone and e-mail 

  • Escalates requests to appropriate teams 

  • Performs Fast Data Entry 

  • Builds up and maintains a relationship of confidence and mutual respect with clients 

  • Analyses and solves HR questions (policies, procedures, collective agreements) 

  • Analyses and solves HR system questions (WFA, Time, Organisational Management, Payroll) 

  • Provides HRIS Navigation Support, analyses and solves questions 

  • Maintains documentation 

  • User Access Management 

  • Performs ad hoc and recurring reporting 

  • Creates certificates and contract addenda 

  • Archives Documents in Employee Files 



  • Degree in HR policies and processes is a plus, but not a must 

  • Good computer skills (MS Office) 


Personal Skills: 

  • Interest in HR and/or Administrative Support 

  • Excellent written and verbal communication skills in both German/English

  • Strong sense of integrity with an awareness of confidentiality and diplomacy 

  • Ability to organize work and priorities to meet deadlines with limited supervision 

  • Accurate in terms of quality and respect of deadlines 

  • Ability to work autonomously while having a strong sense of commitment to team and department 

  • Be a good analyser and problem solver 


What We Offer: 

  • International business environment and opportunity to use foreign languages 

  • Work in a culture where you can achieve excellence in your career and develop to your strengths 

  • Young and dynamic office environment 

  • Benefits package, including life insurance, health insurance, language classes, etc. 

Apply now »