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HR & Payroll Associate - Nordic Team

Job category:  Operations
Work location:  Office Based
Office location: 

Granada (GRA1), ES

Contract type:  Permanent
Job type:  Apprentice

Spacer

"As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centred technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centres help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive."

I.  GENERAL INFORMATION

 

Reporting To

Service Manager - Operations

Direct Reports

None

II.  ROLE DESCRIPTION

Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

 

Delivery Key responsibilities:

  • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
  • Where applicable ensure Data Management is performed accurately and on time
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
  • Working knowledge of systems and tools to perform daily tasks
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Successful completion of all learning objectives
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Time Recording to be completed accurately and on time
  • Alight Security Standards are understood and adhered to
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all Alight announcements
  • Participates in projects as needed and assigned

Key Criteria to monitor performance

  • Adherence to all Security and Compliance procedures
  • 100% Attainment of customer SLA agreements
  • Adherence to quality standards
  • Demonstrate professionalism and act responsibly

NGA Core Competencies

  • Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
  • Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
  • Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
  • Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities
  • Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

 

 

IV. REQUIRED EXPERIENCE

Professional /

Job Experience

  • Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Self-motivated and a willingness to learn

Academic Degree

Education and Training

  • High School diploma or equivalent

Desired but not required:

  • Experience in customer service or working with HR and payroll data

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