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Delivery, Specialist

Job category:  Operations
Work location:  Office Based
Office location: 

Granada (GRA1), ES

Contract type:  Permanent
Job type:  Employee

Spacer

  • Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
  • Complete Post-Payroll activities
  • Process Social Security & Tax reports and declarations
  • Process Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
  • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Support System Maintenance implementation and testing
  • Liaise and transact with Third Parties
  • SOC Controls completed on time and with the necessary evidences
  • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
  • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
  • Maintenance of DWIs to ensure processes are up to date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Time Recording to be completed accurately and on time
  • NGA Security Standards are adhered and followed
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all NGA HR announcements and communications
  • Build good relationships with all lines of businesses where appropriate
  • Update internal stakeholders, when needed, in a timely and accurate way
  • Participates in projects and activities as needed and assigned
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