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Belgium Senior Associate - Belgium Payroll

Job category:  Operations
Work location:  Office Based
Office location: 

Granada (GRA1), ES

Contract type:  Permanent
Job type:  Employee

Spacer

As a Senior Delivery Associate your primary focus will be as part of the team responsible for the support and execution of the Payroll activities.  It is expected, based on workload requirements and whilst maintaining a clear segregation of duties, that you will also gain valuable experience supporting Data Management (DMA)

 

 

CORE RESPONSIBILITIES

  • Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
  • Complete Post-Payroll activities including social security declarations
  • Process Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs
  • Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Support System Maintenance implementation and testing
  • Liaise and transact with Third Parties
  • SOC Controls completed on time and with the necessary evidences
  • Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
  • Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice
  • Maintenance of DWIs to ensure processes are up to date and reflective of the service
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Time Recording to be completed accurately and on time
  • NGA Security Standards are adhered and followed
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all NGA HR announcements and communications
  • Build good relationships with all lines of businesses where appropriate
  • Update internal stakeholders, when needed, in a timely and accurate way
  • Participates in projects and activities as needed and assigned

 

 

SKILLS AND EXPERIENCE YOU HAVE

  • Reasonably proficient in English language and ideally Dutch  native and preferably French
  • BA/BS (preferably in accounting) or equivalent combination of education & experience
  • 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
  • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
  • A very good understanding of external, client and internal compliance requirements
  • Very good Excel, PowerPoint, and Word skills
  • A very good understanding of how the available tools/systems enable the delivery of service excellence and the ability to use these tools and systems effectively and consistently
  • An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role
  • The ability to follow Alight NGA HR Customer Service standards
  • The ability to demonstrate excellent customer service/support skills
  • The ability to demonstrate excellent written and oral communication skills

 

 

 

WHAT WE OFFER

  • Flexible work location including home office
  • Career development initiatives
  • Transparent reward and recognition schemes
  • Innovative industry leading company
  • Fruit Mondays
  • Corporate Events
  • Team building activities
  • International and young environment

 

 

 

 

Apply now »