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Delivery, Associate

Job category:  Operations
Work location:  Office Based
Office location: 

Dalian (DAL1), CN

Contract type:  Permanent
Job type:  Employee


Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model

Skills and Experience


NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities.


At NGA, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA and discover what A World of Opportunity can mean for you.


We offer:


  • Statutory social security & housing fund benefit
  • Group insurance
  • Meal, transportation, & heating allowance


You have:

  • Handles and tracks incoming calls, e-mails, faxes
  • Handles / Creates tickets in HR Workspace
  • Categorizes and prioritizes queries, requests and issues
  • Works as the first escalation level for Tier 1 agent in a Comprehensive Services delivery Model
  • Responds to information or enquiry requests requiring a significant level of expertise:
  • Responds to complex HR and labour legislation questions for Japan
  • Analyses and solves client’s questions, problems and / or requests efficiently and effectively
  • Produces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)
  • Personnel Administration Data Processing & Controls
  • Personnel Administration data validation
  • Master Data Consistency Check
  • Official Reporting on Personnel Administration Data
  • Garnishments data entry and administration
  • Time Data Processing and Controls
  • Time Data Validation
  • Time Data Consistency Checks
  • Runs Time Data Evaluation and corrects/reports errors
  • Payroll Processing and Controls
  • Pre-Payroll Processes
  • Monitors payroll process
  • Confirms Master data, time & payroll data completeness
  • Escalates legal changes to AMO, tests and ensures implementation in the productive environment
  • Confirms Configuration completeness
  • Solid hands-on Japanese payroll experience and knowledge: 
    • On-Cycle Payroll Processes
    • Runs Payroll and control results
    • Processes Bank Files
    • Post-Payroll Processes
    • Payslips
    • Posting to accounting
    • Social security reporting
    • Tax reporting
    • Delivery of information to 3rd parties
    • Payroll Activities out of Payroll Process
    • Underpayment management
    • Overpayment management
    • End of Year Activities
    • Ensures SAP Payroll Calendar implementation
    • Generation / Transfer time quotas
    • Reconciliations and legislative reporting
    • Inbound & Outbound Interfaces Administration
    • Monitors interfaces
    • Identifies & communicates systems errors
    • Escalates configuration errors to AMO
  • Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope)
  • Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptative and Preventive) and Enhancements (Direct Service Changes and Change Requests).
  • Participates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.
  • Approves transports requests to the production system only for corrective maintenance


It would be if you also have:

  • Fluent Japanese and English
  • HR expertise (Personnel Administration, payroll, …)
  • Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Gathering information and problem solving – look at existing issues and interact with others to find adequate solutions
  • Good communicator and customer oriented - to be able to identify and understand the customer's needs.
  • Results oriented – to be able to achieve targets aligned with business goals
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
  • Teamwork – to be able to work with colleagues to achieve targets and objectives
  • Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure.
  • In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits Administration
  • Knowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)
  • Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)


 Key Competencies


  • Be Accountable
  • Solve Problems
  • Take Ownership
  • Be Client Centric
  • Be Effective
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